Exploring Tufts Techconnect Knowledgebase Article Lifecycle Overview
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In order to keep our KnowledgeBase (KB) current and up to date, groups are now be asked to review and update their This video covers what a report is, how you find reports, and what reports have in them. This video walks through the fields used when working in a ticket and the steps to take when resolving a ticket. Learn about how WebEx, Jabber, Box and O365 work together!
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